Is there a warranty on your products?
All items purchased from our website are covered by a 1-year Limited Warranty. For 1 year following your purchase, if you experience a manufacturing defect that is covered under our warranty, we will offer a one-time replacement of the original item purchased. There is no fee or deductible required. If the warranty claim happens during your 30-day trial period, the trial will be paused during the shipment of the replacement item and the trial will resume upon delivery of the replacement item.
Our product warranty covers the original purchaser of the products ordered directly from Wunderkids.ca. Any warranty is only valid for the period of time the product is owned by the original purchaser of the product The original purchaser, for the purposes of this warranty, will be the individual whose details are associated with the purchase from wunderkids.ca. Please retain a copy of the receipt which was sent to the email address on record.
Photos of the product, and original proof of purchase may be required upon a warranty request in order to identify and assess the warranty issue.
What is covered in the warranty
- Not Covered
Any physical flaw in the product by manufacturing, despite normal usage and proper handling.
Any defect or flaw in the assembly or construction of the product
Normal wear and tear
Any stains, burns, cuts, or liquid/moisture damage resulting from the use by customers or their environment.
Damage due to inappropriate storage and product care. The product should not be stored in a wet or hot place.
Damage caused by abuse, accident or modification of the product
Damage caused by negligent or careless use of product (ex. zipper, buckle)
Damage caused by commercial use
Product that is not purchased from Wunderkids.ca