We offer free standard shipping to all provinces in Canada. If shipping to Nunavit, Northwest Territories, or Yukon is required, please contact us at firstname.lastname@example.org.
We also offer free shipping to the 48 contiguous states and the District of Columbia in the US. Shipping to other states, territories, and Armed Forces locations is not available at this time.
In Canada, it usually takes 3-10 business days to deliver after the order is confirmed. You can also choose express shipping for an additional charge. Express shipping takes 2-5 business days to deliver.
In the US, it usually takes 2-5 business days to deliver. Express shipping is not an option at this time.
Choosing an exact delivery date is not possible. If you wish to receive your order later than a certain date, we can schedule to ship out after the date. Please contact us for assistance.
Sorry, but it is not possible. We work with Fulfillment By Amazon as our warehouse/shipping partner and they do not offer customer pick-up service.
Depends on the area you are, the driver might call you before the delivery. Usually, the drivers do not call you when you are not at home. Some carriers attempt to deliver a couple of times. Usually, if you are not at home, they leave a pick-up notice on your door. You can find the pick-up location on the notice. It is also possible to find pick-up information with the tracking number.
In Canada, we work with Fulfillment By Amazon as our warehouse/shipping partner. The item(s) you order will be shipped from one of the Amazon warehouses in ON and BC.
In the US, we work with Red Stag Fulfillment as our warehouse/shipping partner. The item(s) you order will be shipped from one of their warehouses in TN or UT.
At the time of order, our website will state the estimated ship date for all pre-orders and it will also be on your order confirmation email under the item description. Once your order is shipped out you will receive an email notification with a tracking number.
We currently ship to all provinces in Canada, and the 48 contiguous states and the District of Columbia in the US. Kindly note, we cannot ship to PO boxes.
Once the order is complete, you will receive an order confirmation email.
Please contact us at email@example.com.
For orders shipping within Canada, you’ll see additional charges for PST/GST/HST as required by law. Tax classifications and rates are applied based on your shipping address, and vary by province.
For orders shipping to the US, we're only required to collect sales tax on orders shipping to Tennessee state. All orders shipping to other states will be exempt from any sales tax.
We do not have a showroom or store at the moment. The best showroom is your home! Try our product with your baby risk-free for 30 days, and send us back if you’re not completely satisfied. You can find all the details of our 30-day trial information by visiting our trial page.
We accept most major credit cards. Customers in Canada can also purchase through e-transfer. Contact us for help at firstname.lastname@example.org.
Exchange & Returns
We're so sorry to hear that your product arrived in less than perfect condition! We'd love to help resolve this issue right away. We’ll need to know a bit of information about your order as well as the issue you're experiencing with your product.
To report your issue, please reach out to us by emailing email@example.com
You can find all the details of our warranty information by visiting our warranty page
We're here to help! To get started with your claim, please reach out to us by emailing firstname.lastname@example.org with your order number.
Yes, please keep the original packaging (inner polybag, cardboard box, and accessories) for return. Return without the original packaging is not eligible for a full refund.
We believe you should try our products to decide if you like them, so we give you up to 30 days to try them in your own home. If they don’t work out, returns are easy.
You can find all the details of our 30-day trial information by visiting our trial page
Your trial begins when your items are delivered. Send us an email at email@example.com to initiate your return within your trial.
Please pack the items and accessories in the original packaging. Send us the item with the pre-paid ship label.
Once we receive the returned item at our warehouse, your original form of payment will be refunded in full.
Please send us an email at firstname.lastname@example.org with your original receipt.
It typically takes 1-2 weeks to process returns. Once your return is accounted for, we'll refund your original form of payment. Please allow 3-10 business days for the refund to settle back on your original form of payment.
Yes Alzipmat is free from PVC, EVA, TPA, BPA, Phthalate, Fire Retardants, Formamide, Formaldehyde, and other VOC's.
For more detailed information, please click to download the report.
Alzipmat outer surface is FDA compliant, meaning the material is food-grade and safe to be used for direct food contact. As you let your baby lick on his plate, our mat is completely safe for your baby.
For more detailed information, please click to download the report.
The inner foam is eco-label certified non-toxic, high-density Polyethylene (PE) foam. The outer cover is FDA food contact safe certified premium Polyurethane (PU) leather.
When it is open, it is 240 x 140 x 4cm. The folded size is 140 x 60 x 16cm. The weight is 7.5kg.
Sorry but we have only 240 x 140 x 4 cm size which fits exactly with Alzip baby room. We have no plans to carry different sizes at this time.
Alzipmat is hand made in South Korea.
The inner foam can become bent during storage and shipping. This can be fixed easily by bending the mat slightly in the opposite direction.
The inner foam panels are inserted into the fabric cover by human hands. Initially parts of a panel might hover slightly, and there could be a slight gap between different panels. Usually within 1-2 months, panels find their perfect place inside the cover, and mat will become flat and gaps will disappear.
he 9 layers of inner foam are attached only with heat to avoid any toxicity from using chemical adhesives. The heat attachment technology could leave wavy marks on the surface. It is normal from manufacturing and will go away within 1-2 months.
The zipper is hidden for the added safety.
Gently wipe the surface of the mat with a wet cloth (with water or vinegar/water mix). Wipe the water off with a dry cloth before using it. We recommend standing the mat upright and unzipping it to circulate air inside for a couple of hours every month. This ventilation helps keep the mat in good condition.
Fold the mat slightly and wipe the mat with a damp cloth or wet wipes.
Wet a sponge with warm water and detergent. Try to remove the oil with the sponge first. Dry the surface and try with an eraser.
Alzipmat is manufactured using a patented technology which prevents the mat from releasing toxics even when exposed to higher temperatures. However, direct contact with heaters could cause damage to the shape and surface of the mat.
Placing heavy items will likely leave a permanent dent.
Yes. The cover is machine washable using cool water and gentle cycle settings with mild detergent. After washing, the cover should only be air-dried in the shade. Tumble drying or air-drying in direct sunlight can damage the cover. Make sure to wash it alone in a wash bag to avoid color transfer or pilling from other fabrics.
Please watch this video (below).
Store the mat in a cool and shady place without direct sunlight. Make sure the mat has enough space from other objects so it’s not squeezed.
Using a vacuum or steam cleaner is not recommended.
The mat is stain-resistant from most everyday usage. But stains caused by crayon, marker or pen might result in a permanent stain. Also, when the mat comes in direct contact with some colorful objects for prolonged periods, it could cause permanent color transfer.
Strong cleaner including nail remover, alcohol, makeup remover or wax could cause damage to the cover.
Yes it is safe from chemicals.
It is made of polypropene (PP) which is safe to be used as a food container.
When it is set up, the baby room is 247 x 147 x 65 cm. And the weight is 15kg.
Please note that there will be 3 strings (1 long and 2 short) as default set. This is the standard string set from ALZiP. If you wish to purchase more strings, please contact us for assistance.
Sorry, we only sell as a 12 piece set to fit with the playmat. Or a 4 piece extension kit for 2 mats.
Baby Room is made in South Korea.
Sorry, Alzipmat baby room does not include a toy panel.
We do not recommend it using like a wall. The Baby Room is secure only when the whole set is assembled together correctly. If used without putting all the panels, it might be wobbly and could cause serious injury.
It does not have suctions. The Baby Room set comes with 24 anti-slip pads that you can put underneath the baby rooms.
It is 65cm high. Considering the average 1-year-old babies are 75cm tall, they cannot climb up. Once they reach the age that they can figure out how to open the door, we recommend your baby to use the door. Climbing up the baby room could cause injury.
Please check the configuration below and try to assemble again.
Gently wipe the surface of the baby room with a wet cloth (with water or vinegar/water mix). Wipe the water off with a dry cloth before using it.
Store the baby room in a cool and shady place without direct sunlight. Make sure the mat has enough space from other objects so it’s not squeezed.
Strong cleaner including nail remover, alcohol, makeup remover or wax could cause damage to the surface.